Our client required the ability to allow a sale to occur without any third party software and was using Vicidial as their dialing software. We integrated their existing merchant account’s programming interface along with SSL encryption and storage of transactions at the site of the merchant account to allow fully secure transactions with no local […]
Related software: Goldmine (CRM) and Vicidial (Predictive Autodialer). The Goal: When a client requires contact based on parameters given by customer service before the project, the system needs to send the client’s information to Vicidial to automatically call the customer when a Customer Service Representative logs in to the appropriate campaign. Upon completion of the […]
The Goal: Vicidial lacks a telephone system “setup” interface. FreePBX lacks “autodialer” capacity. We integrated the systems to allow creation of trunks and extensions in FreePBX to be utilized by the Vicidial system thus providing a “creation” front end for Vicidial that has a pleasing interface, and most importantly allows personnel to use these items […]